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Durham County Record Office: the official archive service for County Durham and Darlington

Help with joining online events

Never joined an online session before? Here's what you need to know to get started.

How Third Thursday talks and Family History sessions are hosted online

Our Third Thursday talks, Family History and Branching Out sessions are all hosted as Zoom meetings.
For online help see the Zoom Help Center's instructions Joining a meeting.

What happens when you book an online session

When you book a place through our online shop we will send you a confirmation email containing a link to the online event.
We'll also send you a reminder email the day before the session starts.

Third Thursday talks are free, but if you'd like to make a donation to support us there's an optional payment link in the emails we send you.

Solutions to common problems

The link you emailed me is not clickable
Copy and paste the link into your browser address bar. 

I'm having trouble joining on my phone
See how to use Zoom for the first time

Last minute bookings - I didn't get the link in time
Please try to avoid booking at the last minute. From experience we know that while we are working from home unplanned temporary interruptions to email systems can affect our ability to send you a link on time.

Still having problems? Contact us by email for help or advice.

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